1. Purpose

Call-ie records calls, tracks form submissions, and processes personal data on behalf of subscribing businesses. This Data Responsibility Policy sets out the obligations of each subscribing business ("you", "your", or "the Subscriber") when using Call-ie's services.

By subscribing to Call-ie, you acknowledge that you are the data controller for all personal data collected through Call-ie on your behalf. CALL-IE.AI acts as a data processor, handling data only as instructed by you and in accordance with our Privacy Policy.

2. Your Obligations as Data Controller

As the data controller, you are responsible for:

• Lawful Basis: Ensuring you have a lawful basis for collecting and processing the personal data of your customers, website visitors, and callers.
• Transparency: Informing data subjects about the data you collect, how it is used, and who it is shared with — including the use of CALL-IE.AI as a data processor.
• Data Subject Rights: Responding to requests from data subjects to access, correct, or delete their personal data.
• Consent (where required): Obtaining any required consent before collecting personal data, particularly for call recording and website tracking.
• Data Minimisation: Ensuring that you only collect data that is necessary for your stated purposes.

3. Website Tracking Disclosure

When you install Call-ie's tracking script on your website, it collects visitor data including form submissions, page interactions, and referral information. You must:

• Update your website's Privacy Policy to disclose the use of Call-ie's tracking technology and the data it collects.
• Include Call-ie in your website's cookie consent notice (where applicable under GDPR, ePrivacy Directive, or equivalent legislation).
• Clearly explain what data is collected, why it is collected, and how visitors can exercise their rights.

4. Call Recording Compliance

Call-ie records inbound calls for transcription and AI analysis. Call recording is subject to laws that vary by jurisdiction. You are responsible for complying with all applicable legislation in the jurisdictions where your business operates and where your callers are located.

5. Form Data Collection

When Call-ie captures form submissions from your website, the data may include personal information such as names, email addresses, phone numbers, and message content. You must:

• Ensure your website forms include a clear statement about how submitted data will be used and stored.
• Provide a link to your Privacy Policy on or near the form.
• Only collect information that is necessary for your business purposes.

6. CALL-IE.AI's Role as Data Processor

CALL-IE.AI processes personal data on your behalf to provide the services described in your subscription. In our role as data processor, we:

• Process data only in accordance with your instructions and the terms of our service agreement.
• Implement appropriate technical and organisational security measures to protect personal data.
• Do not sell, share, or use personal data for any purpose other than providing the subscribed services.
• Engage sub-processors (such as cloud hosting, AI transcription, and telephony providers) only as necessary to deliver the service, and require them to uphold equivalent data protection standards.
• Assist you in responding to data subject access requests, where reasonably practicable.
• Delete or return personal data upon termination of your subscription, in accordance with our data retention policy.

7. Indemnification

You agree to indemnify and hold harmless CALL-IE.AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your failure to comply with applicable data protection laws.
• Your failure to provide adequate disclosure to data subjects about data collection and processing.
• Your failure to obtain required consent for call recording or data collection.
• Any unauthorised or unlawful processing of personal data that results from your instructions or actions.

8. Changes to This Policy

We may update this Data Responsibility Policy from time to time. When we do, we will update the version number and the "Last Updated" date at the top of this page. Continued use of Call-ie's services after a policy update constitutes acceptance of the revised terms.

We encourage you to review this policy periodically. For material changes, we will notify active subscribers via email or in-app notification.

9. Contact

If you have questions about this Data Responsibility Policy, your obligations as a data controller, or CALL-IE.AI's role as a data processor, please contact us at: