Terms of Service

Last Updated: 22/11/2023

1. Acceptance of Terms

Welcome to CALL-ie ("Service"), a product of Virtual Call Tracking. By accessing or using our Service, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service. We reserve the right to update these Terms at any time without notice. Your continued use of the Service following any changes constitutes acceptance of those changes.

2. Description of Service

CALL-ie is a comprehensive service that provides:

  • Offline conversion tracking
  • Call monitoring and analysis
  • Performance analysis of call takers
  • Data extraction from traditionally offline sources
  • Sentiment analysis
  • Product success tracking
  • Appointment booking analysis

The Service utilizes advanced AI technology to achieve these functions. Users can access data through our API or user interface and can download their data in CSV format for further analysis. CALL-ie offers both form submission and call recording analysis capabilities.

3. User Accounts and Authentication

3.1. CALL-ie does not require users to create an account for basic usage of the product.

3.2. Account creation is necessary for integration with third-party services such as Google Ads.

3.3. Users are solely responsible for maintaining the confidentiality of their account credentials and API keys.

3.4. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3.5. We will not be liable for any loss or damage arising from your failure to comply with this section.

4. Data Handling and Submission

4.1. CALL-ie handles various data types, including but not limited to call recordings and form submissions.

4.2. Users are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all data submitted or processed through our Service.

4.3. You warrant that you have and will maintain all necessary rights, permissions, and consents to use this data with our Service, including any required disclosures to data subjects.

4.4. We reserve the right to refuse any data that we believe violates these Terms or any applicable law.

5. Third-Party Services and Integrations

5.1. Our Service integrates with third-party platforms and utilizes third-party providers for certain aspects of our software.

5.2. By using our Service, you authorize us to interact with these platforms on your behalf within the scope of the Service's functionality.

5.3. You are responsible for complying with the terms and policies of these third-party services.

5.4. We do not endorse, and are not responsible for, the privacy practices or content of any third-party services.

6. Data Security and Storage

6.1. We do not store third-party credentials. Instead, we securely store tokens in cloud storage with industry-standard security measures.

6.2. Users are responsible for maintaining the security of their own passwords and API keys.

6.3. While we implement reasonable security measures, we cannot guarantee absolute security of your data. You acknowledge that you provide your data at your own risk.

6.4. In the event of a data breach, we will notify affected users in accordance with applicable laws.

7. Service Tiers and Pricing

7.1. CALL-ie offers various service tiers based on usage factors such as:

  • Call minutes
  • Number of form submissions
  • Number of questions to be extracted
  • Complexity of data extraction

7.2. Exceeding your usage limits will result in additional charges at your defined rate.

7.3. We primarily offer bespoke solutions tailored to individual client needs. Specific pricing and terms will be agreed upon separately.

7.4. We reserve the right to change our pricing and service tiers at any time. Any changes will be communicated to you in advance.

8. Intellectual Property

8.1. The Service and its original content, features, and functionality are owned by Virtual Call Tracking and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2. You may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the Service's content in whole or in part except as expressly authorized by us.

9. Limitation of Liability

9.1. In no event shall Virtual Call Tracking, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use or alteration of your transmissions or content

10. Termination

10.1. We reserve the right to terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

10.2. Upon termination, your right to use the Service will immediately cease.

10.3. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Changes to Terms

11.1. We reserve the right to modify or replace these Terms at any time at our sole discretion.

11.2. It is your responsibility to review these Terms periodically for changes.

11.3. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

12. AI-Powered Service and Disclaimer

12.1. You acknowledge and agree that CALL-ie is an AI-powered service that utilizes advanced machine learning algorithms to process and analyze data.

12.2. While we strive for accuracy and reliability, you understand and accept that AI systems can make mistakes and may not always produce perfect results.

12.3. We strongly recommend that users implement human oversight and verification of AI-generated results where appropriate, especially for critical business decisions or actions.

12.4. Virtual Call Tracking and CALL-ie disclaim all liability for any errors, inaccuracies, or misinterpretations in the data analysis, insights, or recommendations provided by our AI service.

12.5. You agree to use the information and insights provided by CALL-ie at your own risk and discretion.

12.6. We are not responsible for any actions taken or decisions made based on the output of our AI service.

12.7. By using CALL-ie, you agree to indemnify and hold harmless Virtual Call Tracking, its affiliates, officers, agents, employees, and partners from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or reliance on the AI-generated results provided by our Service.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Virtual Call Tracking
Email: [email protected]
Address: 167 Flinders St, Adelaide SA 5000